Terms and Conditions

General Terms and Conditions

ARTICLE 1 – DEFINITIONS Under these conditions, the following definitions apply:

Return/Withdrawal Period: The period within which the consumer can exercise their right of withdrawal.
Consumer: A natural person who is not acting in the exercise of a professional or commercial activity and who enters into a distance contract with the entrepreneur.
Day: Calendar day.
Term Transaction: A distance contract relating to a series of products and/or services, the delivery and/or acceptance obligation of which is spread over a period of time.
Data Carrier: Any means that allows the consumer or entrepreneur to store information personally addressed to them in such a way that future retrieval and unchanged reproduction of the stored information is possible.
Right of Withdrawal: The option for the consumer to withdraw from the distance contract within the withdrawal period.
Entrepreneur: The natural or legal person who offers products and/or services remotely to consumers.
Distance Contract: A contract in which, solely using one or more technologies of distance communication, a system organized by the entrepreneur for the distance sale of products and/or services is employed until the conclusion of the contract.
Distance Communication Technology: A means that enables the contract to be concluded without the consumer and entrepreneur being in the same room simultaneously.
General Terms and Conditions: These general terms and conditions of the entrepreneur.

ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR

Houseoflamps

32 Kinburn St, London, London, SE16 6DW, United Kingdom

info@houseoflamps-london.co.uk
+44 330 818 2335

ARTICLE 3 – APPLICABILITY

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract that has been concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is not reasonably feasible, it will be indicated that the General Terms and Conditions can be viewed at the entrepreneur’s premises and will be sent free of charge as soon as possible at the consumer’s request.
If the distance contract is concluded electronically, the text of these General Terms and Conditions will be made available to the consumer electronically in such a way that they can be easily stored on a durable data carrier. If this is not reasonably feasible, before concluding the distance contract, it will be indicated where the General Terms and Conditions can be viewed electronically; upon request, they will be sent to the consumer electronically or otherwise free of charge.
If specific product or service conditions also apply in addition to these general terms and conditions, the second and third paragraphs shall apply accordingly, and in case of conflicting conditions, the consumer can always invoke the applicable provision that is most favorable to them.

ARTICLE 4 – THE OFFER

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.
The offer includes a full and accurate description of the offered products and/or services. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, they are a truthful representation of the offered products and/or services. Obvious errors or mistakes in the offer do not bind the entrepreneur.
Each offer contains clear information about the rights and obligations involved in accepting the offer. This concerns, in particular, the price, any costs of delivery, the way in which the agreement will be concluded, and whether or not the right of withdrawal applies.

ARTICLE 5 – THE AGREEMENT

The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the corresponding conditions.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm the receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed, the consumer can rescind the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
The entrepreneur may, within legal frameworks, check if the consumer can meet their payment obligations, as well as all those facts and factors necessary to responsibly conclude the distance contract. If, based on this investigation, the entrepreneur has good grounds for not entering into the agreement, they are entitled to refuse an order or request or to attach special terms to the execution.

ARTICLE 6 – RIGHT OF WITHDRAWAL

When purchasing products, the consumer has the option to terminate the contract without giving any reason within 30 days. This reflection period begins on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and communicated to the entrepreneur.

During the cooling-off period, the consumer will handle the product and packaging carefully. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product to the entrepreneur with all the accessories supplied and - as far as reasonably possible - in its original condition and packaging in accordance with the entrepreneur's reasonable and clear instructions.

If the consumer wishes to exercise his right of withdrawal, he is obliged to inform the entrepreneur of this within 30 days of receiving the goods. The consumer must communicate this by means of a written notice/email. After the consumer has communicated that he wants to exercise his right of withdrawal, the customer must return the product within 30 days. The consumer must prove that the delivered goods were returned in a timely manner, for example by providing proof of shipping.

If, after the expiry of the deadlines referred to in paragraphs 2 and 3, the customer has not declared that he wishes to exercise his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact.

View our complete terms here refund policy.

ARTICLE 6 – RIGHT OF WITHDRAWAL

General Right of Withdrawal: When purchasing products, the consumer has the option to terminate the contract without giving any reason within 30 days. This reflection period begins the day after the consumer, or a pre-designated representative by the consumer announced to the entrepreneur, receives the product.
Handling During Withdrawal Period: During the reflection period, the consumer will handle the product and packaging with care. The consumer will only unpack or use the product to the extent necessary to ascertain whether they wish to keep the product. If they make use of their right of withdrawal, they will return the product with all delivered accessories and, if reasonably possible, in the original condition and packaging, according to the reasonable and clear instructions provided by the entrepreneur.

ARTICLE 7 – OBLIGATIONS DURING WITHDRAWAL

Notification of Withdrawal: If the consumer wishes to exercise their right of withdrawal, they must inform the entrepreneur within the 30-day reflection period by means of an unambiguous statement (e.g., written by post, fax, or email).
Return of Products: After notifying the entrepreneur of their intention to withdraw, the consumer must return the product within 30 days. The consumer must show that the products have been returned timely, for example, through proof of shipment.
Costs of Return: If the consumer exercises their right of withdrawal, they will bear the costs of returning the products.

ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

The entrepreneur may exclude the following goods from the right of withdrawal, but only if the entrepreneur clearly stated this exclusion in the offer, or at least in good time before the conclusion of the contract:

Goods Made to Specifications: Products which are made according to the consumer's specifications, that are clearly personal in nature.
Sealed Goods: Products that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
Perishable Goods: Products that can spoil or age quickly.
Sealed Audio, Video Recordings and Computer Software: Where the seal has been broken after delivery.
Newspapers, Periodicals, or Magazines: With the exception of subscription contracts for the supply of such publications.

ARTICLE 9 – THE PRICE

Price Stability: During the validity period mentioned in the offer, the prices of the products and/or services will not be increased, except for changes due to changes in VAT rates.
Variable Prices: Products or services whose prices are subject to fluctuations in the financial market over which the entrepreneur has no influence, and where this is stated in the offer, may have variable prices.
Price Increases: Any price increases within 3 months after the conclusion of the contract are only permissible if they result from legal regulations or provisions.

ARTICLE 10 – COMPLIANCE AND WARRANTY

The entrepreneur guarantees that the products and/or services conform to the contract, the specifications listed in the offer, reasonable requirements of reliability and/or usability, and the existing legal provisions and/or government regulations at the time the contract was made. If agreed, the entrepreneur also ensures that the product is suitable for other than normal use.
Any defects or wrongly delivered products should be reported to the entrepreneur in writing within 30 days after delivery. Return the products in their original packaging and new condition.
The warranty provided by the entrepreneur, manufacturer, or importer does not affect the statutory rights and claims that the consumer can assert under the agreement.

ARTICLE 11 – DELIVERY AND EXECUTION

Care in Delivery: The entrepreneur shall observe the utmost care in receiving and in the execution of product orders.
Delivery Location: Delivery takes place at the address specified by the consumer to the entrepreneur.
Execution Period: Accepted orders are executed expeditiously but no later than 30 days unless a longer delivery period has been agreed upon. If the delivery is delayed, or if an order cannot be executed or only partially executed, the consumer will be notified about this no later than 30 days after they placed the order. In such cases, the consumer has the right to terminate the contract without any penalties and is entitled to any compensation.

ARTICLE 12 – DURATION TRANSACTIONS: DURATION, TERMINATION, AND EXTENSION

Cancellation: The consumer can cancel a contract that has been entered into for an indefinite period and that extends to the regular delivery of products (including electricity) or services at any time with due observance of agreed termination rules and a notice period of at most one month.
Extension: A contract that has been entered for a definite period has a maximum renewal of one year if the consumer can cancel the extended contract at the end of the renewal period with a notice period of one month.

ARTICLE 13 – PAYMENT

The entrepreneur ensures the safety and security of all payments by utilizing Shopify's built-in payment systems, which adhere to stringent security standards designed to protect the consumer’s payment data. This commitment to security helps prevent unauthorized access or misuse of payment information.

Responsibilities of the Entrepreneur:

The entrepreneur will employ all necessary measures to safeguard the transaction process and ensure that all payments are processed securely through Shopify's payment system.
Regular updates and security checks will be conducted to maintain high standards of payment security.

Consumer Responsibilities:

Consumers are required to provide accurate payment information and must promptly report any discrepancies or suspicions of fraud to the entrepreneur.
If payment discrepancies are reported, the entrepreneur will take immediate steps to investigate and resolve any issues to ensure consumer protection.

Non-Payment:

If a payment is not received or is delayed, the entrepreneur may, within legal limits, notify the consumer and seek to resolve the issue amicably. Reasonable costs incurred due to non-payment may be charged back to the consumer, provided these costs were communicated in advance and are justified under the circumstances.

Payment Compliance:

All payment practices adhere to Google Merchant Center, Meta Ads policies and other applicable legal standards, ensuring that consumer rights are respected and protected throughout the transaction process.

View our complete offering here Payment policy

ARTICLE 14 – COMPLAINTS PROCEDURE

Complaints about the performance of the contract must be submitted to the entrepreneur, fully and clearly described, within 7 days of the consumer discovering the defects.

Complaints submitted to the entrepreneur will be processed within 30 days from the date of receipt. If a complaint is expected to require a longer processing time, the entrepreneur will respond within 3-5 business days with an acknowledgment of receipt and an indication of when the consumer can expect a detailed response.

If the complaint cannot be resolved amicably, a dispute arises which is subject to the dispute resolution process.

A complaint does not invalidate the entrepreneur's obligations, unless the entrepreneur states otherwise in writing.

If the entrepreneur finds a complaint to be justified, the entrepreneur will, at his discretion, replace or repair the delivered products free of charge.