Processing time:

Orders placed before 5:00 PM will be processed within 1-3 business days.

Delivery time:

Our delivery time is 5-7 business days. Please note that this is an estimate and may vary depending on location and customs delays.

Tracking:

Once an order has been shipped, you will receive an email with a link to the track and trace information of your order. This allows you to easily track your order and see when you can expect it.

Returns

• You have the right to return your order within 30 days of receipt.
• Please contact our customer service at info@houseoflamps-london.co.uk to arrange a return within this period.
• The costs for returning products are borne by the customer, unless the product is defective.
• If the item is defective, we will refund the shipping costs for its return.

Refunds

• After receiving and inspecting the returned products, we aim to process the refund within 5 working days.
• The refunded amount will be refunded to the payment method originally used.

Conditions

• Returns must be in the original packaging with all accessories.
• The product must not have been used and must be returned in the condition it was received.
• Please ensure that the return is properly packaged to prevent damage during transport.

Responsibility

• We accept no responsibility for any delays or damage during the transit of returned items.
• We recommend that you check the package within 24 hours of receipt and contact us immediately if you have any problems.